Telephone:The telephone filing system is available from 8 a.m. to 5 p.m. Central Time, Monday through Friday, except holidays. The Regional Claims Centers (RCC) answer calls in the order they are received.
Jefferson City 573-751-9040
Kansas City 816-889-3101
St. Louis 314-340-4950
Outside Local Calling Area 800-320-2519
You must call from a touch-tone phone. Most public pay phones can be used to access our system.
Your call will be answered by an Interactive Voice Response (IVR) System. You will be given a menu of services. When prompted, say "File a Claim" and follow the system’s instructions. Sometimes the phone lines will be busy when you call. If your call is not answered by the IVR System on your first try, keep trying every few minutes. Once you are in line to speak with a representative, do not hang up and call back. That will only increase your wait time by putting you again at the back of the line.