How do I file an unemployment claim?

Online: The Online Claim Filing System is available 24 hours a day, except between 11:30 p.m. on Saturday and 12:31 a.m. on Sunday, Central Time. You may use the online claim filing system to file your weekly request for payment. Visit https://uinteract.labor.mo.gov

Phone: The telephone filing system is available from 8 a.m. to 5 p.m. Central Time, Monday through Friday, except holidays. The Regional Claims Centers (RCC) answer calls in the order they are received.

Jefferson City 573-751-9040 
Kansas City 816-889-3101 
St. Louis 314-340-4950 
Springfield 417-895-6851 
Outside Local Calling Area 800-320-2519

Your call will be answered by an Interactive Voice Response (IVR) System. You will be given a menu of services. When prompted, say "File a Claim" and follow the system’s instructions. Sometimes the phone lines will be busy when you call. If your call is not answered by the IVR System on your first try, keep trying every few minutes. Once you are in line to speak with a representative, do not hang up and call back. That will only increase your wait time by putting you again at the back of the line.



Unemployed Workers

  1. When will I receive benefits?
  2. How do I make my weekly request for payment?
  3. What are my appeal rights?
  4. How do I file an unemployment claim?
  5. Do I have to report in person?
  6. What is a waiting week?
  7. How is eligibility determined?
  8. I made a mistake when I filed my claim for unemployment benefits. How can I correct this?
  9. I forgot my PIN when signing into my account. How do I reset my PIN?
  10. How are my benefits figured?
  11. Can I use wages I earned in another state, the military, or the federal government?
  12. How do I change my contact information?
  13. Are there extended unemployment compensation benefits available?
  14. Am I eligible for unemployment benefits while I am receiving severance pay?
  15. How can I get information about my claim?
  16. What do I do after starting a claim?
  17. Do I need to search for work?
  18. What do I do if I go back to work?
  19. How do I renew my claim?
  20. Can I work part-time and receive benefits?
  21. What happens when I file a new claim?
  22. What is an overpayment?
  23. What is Trade Adjustment Assistance?
  24. Can benefits be denied?
  25. Are my benefits taxable?
  26. What happens if I am overpaid?
  27. Will other income reduce my benefits?
  28. Will I be charged fees when I use my Missouri Access MasterCard®?
  29. How are benefits paid?
  30. What if I am discharged?
  31. Who can I call with questions about my unemployment claim?
  32. How does moving out of Missouri affect my unemployment benefits?
  33. What if my name changes?
  34. Will the employer be notified when a claim is filed?
  35. How can I get help finding a new job?
  36. Can volunteer activities affect my unemployment benefits?
  37. What if I try a new job, but it just doesn't work out?
  38. What is a benefit claim?
  39. Most Frequently Asked Unemployment Questions

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