How are benefits paid?

You must choose to receive benefits via direct deposit or through the Missouri Access MasterCard® debit card.

Direct Deposit: This is the easiest way to access your benefits using your current bank account or credit union. Simply complete a direct deposit application for either your savings or checking account. This can be done online using the Change My Payment Method option. If you have filed before, the direct deposit information from a previous claim carries over. You do not need to enter your account information unless it has changed. You also can call your Regional Claims Center (RCC) to change your payment preferences.

Missouri Access MasterCard®: If you do not file for direct deposit you will receive the debit card and its information in the mail within two weeks of your claim being established. Receiving a card does not guarantee payment of benefits. Even if you are not eligible to receive benefits right away, keep your card through its expiration date in case you become eligible later. Losing your card will delay access to your benefits.

Unemployed Workers

  1. When will I receive benefits?
  2. How do I make my weekly request for payment?
  3. What are my appeal rights?
  4. How do I file an unemployment claim?
  5. Do I have to report in person?
  6. What is a waiting week?
  7. How is eligibility determined?
  8. I made a mistake when I filed my claim for unemployment benefits. How can I correct this?
  9. I forgot my user ID and/or password for signing into my account. How do I reset this information?
  10. How are my benefits figured?
  11. Can I use wages I earned in another state, the military, or the federal government?
  12. How do I change my contact information?
  13. Are there extended unemployment compensation benefits available?
  14. Am I eligible for unemployment benefits while I am receiving severance pay?
  15. How can I get information about my claim?
  16. What do I do after starting a claim?
  17. Do I need to search for work?
  18. What do I do if I go back to work?
  19. How do I renew my claim?
  20. Can I work part-time and receive benefits?
  21. What happens when I file a new claim?
  22. What is an overpayment?
  23. What is Trade Adjustment Assistance?
  24. Can benefits be denied?
  25. Are my benefits taxable?
  26. What happens if I am overpaid?
  27. Will other income reduce my benefits?
  28. Will I be charged fees when I use my Missouri Access MasterCard®?
  29. How are benefits paid?
  30. What if I am discharged?
  31. Who can I call with questions about my unemployment claim?
  32. How does moving out of Missouri affect my unemployment benefits?
  33. What if my name changes?
  34. Will the employer be notified when a claim is filed?
  35. How can I get help finding a new job?
  36. Can volunteer activities affect my unemployment benefits?
  37. What if I try a new job, but it just doesn't work out?
  38. What is a benefit claim?

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