What do I do after starting a claim?

Filing a new claim, or renewing an existing claim, is the first step in the unemployment process. After you have filed a new claim, or renewed an existing claim, you will need to file a weekly request for payment for each week and, if required, you also must search for work.

A claim week begins on Sunday and ends on Saturday. You must wait until the week is over before you make the weekly request for benefits. Beginning on the Sunday after you file your initial or renewed claim, you should file your first weekly request. Continue to file each week until you return back to work. You must file your weekly request for payment within 14 days from the end of the week (Saturday) you are claiming.

Internet: Visit uinteract.labor.mo.gov. Make sure you complete the form and receive a confirmation page, or you will have to start again.

Telephone: Call the number for your Regional Claims Center (RCC). Your call will be answered by the automated (IVR) system. 

If you answer a question incorrectly, you will be given an opportunity to correct your answer. If you hang up before you hear that your claim has been accepted, you will have to call again and start over.

Whether using the Internet or telephone to file, you may only claim the weeks presented to you, which will not exceed the three prior weeks. If you have any problems or questions, call your area RCC. Once you have completed the weekly filing, you must contact your area RCC to change or correct an answer.

Unemployed Workers

  1. When will I receive benefits?
  2. How do I make my weekly request for payment?
  3. What are my appeal rights?
  4. How do I file an unemployment claim?
  5. Do I have to report in person?
  6. What is a waiting week?
  7. How is eligibility determined?
  8. I made a mistake when I filed my claim for unemployment benefits. How can I correct this?
  9. I forgot my user ID and/or password for signing into my account. How do I reset this information?
  10. How are my benefits figured?
  11. Can I use wages I earned in another state, the military, or the federal government?
  12. How do I change my contact information?
  13. Are there extended unemployment compensation benefits available?
  14. Am I eligible for unemployment benefits while I am receiving severance pay?
  15. How can I get information about my claim?
  16. What do I do after starting a claim?
  17. Do I need to search for work?
  18. What do I do if I go back to work?
  19. How do I renew my claim?
  20. Can I work part-time and receive benefits?
  21. What happens when I file a new claim?
  22. What is an overpayment?
  23. What is Trade Adjustment Assistance?
  24. Can benefits be denied?
  25. Are my benefits taxable?
  26. What happens if I am overpaid?
  27. Will other income reduce my benefits?
  28. Will I be charged fees when I use my Missouri Access MasterCard®?
  29. How are benefits paid?
  30. What if I am discharged?
  31. Who can I call with questions about my unemployment claim?
  32. How does moving out of Missouri affect my unemployment benefits?
  33. What if my name changes?
  34. Will the employer be notified when a claim is filed?
  35. How can I get help finding a new job?
  36. Can volunteer activities affect my unemployment benefits?
  37. What if I try a new job, but it just doesn't work out?
  38. What is a benefit claim?

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