Any situation that may keep you from receiving benefits is called an “issue”. If there is an issue, you will be sent a questionnaire or a notice for a telephone interview to give information about the issue. Even if you do not complete the questionnaire or participate in the telephone interview, a determination will be made based upon the information available.
After all issues are resolved, and if you are eligible for benefits, payments are usually made the next working day after your weekly request for payment is received. Benefits will not arrive on the same day each week. You will not be mailed a notice when payment is made. Use the DES website at www.moclaim.mo.gov or automated phone system to track payments and claim balance. There is never a fee for using the Division’s Internet or IVR system. For information on your Missouri Access MasterCard® balance, deposits. and other activity, go to www.mo-access.com (no fee) or call 888-775-3445 (three free calls per week then 50 cents per call). Payment information is normally available one or two working days after you file the weekly request for payment.