When will I receive benefits?

Benefits can be paid within 18-22 days after establishing a new claim or renewing an established claim, unless an issue is being investigated. Any situation that requires a determination to be made regarding your eligibility to receive benefits is called an “issue”.  An issue can take on average 4-6 weeks to be completed. If an issue arises on your claim, you are given the opportunity to provide information electronically via Uinteract, through mailed questionnaire or by phone. A determination will be made even if you do not provide information.

Benefits are not paid on the same day each week.  If eligible, payments are made the following business day after the week requested is processed.  This does not include weekends or State/Federal holidays. The Division of Employment Security (DES) will not notify you when a payment is processed.  If receiving payments on the Missouri Access MasterCard® debit card, you may check your account balance or sign up for text alerts at www.mo-access.com free of charge.  Click here for more information about charges associated with the Missouri Access MasterCard® debit card.  If receiving payment through direct deposit, you may check with the financial institute handling your account to determine whether they offer a payment alert system.


Unemployed Workers

  1. When will I receive benefits?
  2. How do I make my weekly request for payment?
  3. What are my appeal rights?
  4. How do I file an unemployment claim?
  5. Do I have to report in person?
  6. What is a waiting week?
  7. How is eligibility determined?
  8. I made a mistake when I filed my claim for unemployment benefits. How can I correct this?
  9. I forgot my user ID and/or password for signing into my account. How do I reset this information?
  10. How are my benefits figured?
  11. Can I use wages I earned in another state, the military, or the federal government?
  12. How do I change my contact information?
  13. Are there extended unemployment compensation benefits available?
  14. Am I eligible for unemployment benefits while I am receiving severance pay?
  15. How can I get information about my claim?
  16. What do I do after starting a claim?
  17. Do I need to search for work?
  18. What do I do if I go back to work?
  19. How do I renew my claim?
  20. Can I work part-time and receive benefits?
  21. What happens when I file a new claim?
  22. What is an overpayment?
  23. What is Trade Adjustment Assistance?
  24. Can benefits be denied?
  25. Are my benefits taxable?
  26. What happens if I am overpaid?
  27. Will other income reduce my benefits?
  28. Is vacation, holiday, or WARN pay reportable?
  29. Will I be charged fees when I use my Missouri Access MasterCard®?
  30. How are benefits paid?
  31. What if I am discharged?
  32. Who can I call with questions about my unemployment claim?
  33. How does moving out of Missouri affect my unemployment benefits?
  34. What if my name changes?
  35. Will the employer be notified when a claim is filed?
  36. How can I get help finding a new job?
  37. Can volunteer activities affect my unemployment benefits?
  38. What if I try a new job, but it just doesn't work out?
  39. What is a benefit claim?
  40. How can I obtain an unemployment verification letter?

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