When will I receive benefits?

If you are eligible and there are no issues, you can expect payment of your benefits within 18-22 days of filing your initial claim. If there are any issues with your claim, payment may be delayed several weeks while an investigation is conducted. Benefits will not arrive on the same day each week, and the Division of Employment Security (DES) will not mail you a notice when they process. Your benefits are subject to federal and state income taxes. Contact the IRS for more information.The employers on which your claim is based, as well as your last employer are notified that you have filed a claim for benefits. These employers may protest if they have information they believe should keep you from receiving benefits.

Any situation that may keep you from receiving benefits is called an “issue”. If there is an issue, you will be sent a questionnaire or a notice for a telephone interview to give information about the issue. Even if you do not complete the questionnaire or participate in the telephone interview, a determination will be made based upon the information available.

After all issues are resolved, and if you are eligible for benefits, payments are usually made the next working day after your weekly request for payment is received. Benefits will not arrive on the same day each week. You will not be mailed a notice when payment is made. Use the DES website at www.moclaim.mo.gov or automated phone system to track payments and claim balance. There is never a fee for using the Division’s Internet or IVR system. For information on your Missouri Access MasterCard® balance, deposits. and other activity, go to www.mo-access.com (no fee) or call 888-775-3445 (three free calls per week then 50 cents per call). Payment information is normally available one or two working days after you file the weekly request for payment.

Unemployed Workers

  1. When will I receive benefits?
  2. How do I make my weekly request for payment?
  3. What are my appeal rights?
  4. How do I file an unemployment claim?
  5. Do I have to report in person?
  6. What is a waiting week?
  7. How is eligibility determined?
  8. I made a mistake when I filed my claim for unemployment benefits. How can I correct this?
  9. I forgot my user ID and/or password for signing into my account. How do I reset this information?
  10. How are my benefits figured?
  11. Can I use wages I earned in another state, the military, or the federal government?
  12. How do I change my contact information?
  13. Are there extended unemployment compensation benefits available?
  14. Am I eligible for unemployment benefits while I am receiving severance pay?
  15. How can I get information about my claim?
  16. What do I do after starting a claim?
  17. Do I need to search for work?
  18. What do I do if I go back to work?
  19. How do I renew my claim?
  20. Can I work part-time and receive benefits?
  21. What happens when I file a new claim?
  22. What is an overpayment?
  23. What is Trade Adjustment Assistance?
  24. Can benefits be denied?
  25. Are my benefits taxable?
  26. What happens if I am overpaid?
  27. Will other income reduce my benefits?
  28. Will I be charged fees when I use my Missouri Access MasterCard®?
  29. How are benefits paid?
  30. What if I am discharged?
  31. Who can I call with questions about my unemployment claim?
  32. How does moving out of Missouri affect my unemployment benefits?
  33. What if my name changes?
  34. Will the employer be notified when a claim is filed?
  35. How can I get help finding a new job?
  36. Can volunteer activities affect my unemployment benefits?
  37. What if I try a new job, but it just doesn't work out?
  38. What is a benefit claim?

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