Go to My Account/Claim Status online or use the Division of Employment Security automated telephone (IVR) system. The website and IVR System are available 24 hours a day for claim information. The IVR system can provide information on the previous three weeks including: if unemployment benefits were paid, why they were not (in some cases), and the status of a pending appeal. The website also has information on past benefit year claims. You can print this summary if you need proof of your unemployment for any reason. Both options are faster than waiting to speak with a claims representative.
If your question is about unemployment benefits, allow 10 working days from the date you filed your weekly request for payment before contacting the DES.
For information on your Missouri Access MasterCard® balance, deposits and other activity, visit www.mo-access.com (no fee), or call 888-775-3445 (three free calls per week then 50 cents each call).