How can I get information about my claim?

Access information about your claim 24/7 by logging into your account at uinteract.labor.mo.gov.  The website also has information on past benefit year claims. You can print a summary if you need proof of your unemployment for any reason. 

If your question is about unemployment benefits, allow 10 working days from the date you filed your weekly request for payment before contacting the DES.

For information on your Missouri Access MasterCard® balance, deposits and other activity, visit www.mo-access.com (no fee), or call 888-775-3445 (three free calls per week then 50 cents each call).

Unemployed Workers

  1. When will I receive benefits?
  2. How do I make my weekly request for payment?
  3. What are my appeal rights?
  4. When and how do I file an unemployment claim?
  5. Do I have to report in person?
  6. What is a waiting week?
  7. How is eligibility determined?
  8. I made a mistake when I filed my claim for unemployment benefits. How can I correct this?
  9. I forgot my user ID and/or password for signing into my account. How do I reset this information?
  10. How are my benefits figured?
  11. Can I use wages I earned in another state, the military, or the federal government?
  12. How do I change my contact information?
  13. Are there extended unemployment compensation benefits available?
  14. Am I eligible for unemployment benefits while I am receiving severance pay?
  15. How can I get information about my claim?
  16. What do I do after starting a claim?
  17. Do I need to search for work?
  18. What do I do if I go back to work?
  19. How do I renew my claim?
  20. Can I work part-time and receive benefits?
  21. What happens when I file a new claim?
  22. What is an overpayment?
  23. What is Trade Adjustment Assistance?
  24. Can benefits be denied?
  25. Are my benefits taxable?
  26. What happens if I am overpaid?
  27. Will other income reduce my benefits?
  28. Is vacation, holiday, or WARN pay reportable?
  29. Will I be charged fees when I use my Missouri Access MasterCard®?
  30. How are benefits paid?
  31. What if I am discharged?
  32. Who can I call with questions about my unemployment claim?
  33. How does moving out of Missouri affect my unemployment benefits?
  34. What if my name changes?
  35. Will the employer be notified when a claim is filed?
  36. How can I get help finding a new job?
  37. Can volunteer activities affect my unemployment benefits?
  38. What if I try a new job, but it just doesn't work out?
  39. What is a benefit claim?
  40. How can I obtain an unemployment verification letter?
  41. What is a form 1099-G?
  42. Why did I receive a postcard about Form 1099-G?
  43. What is included in my Form 1099-G from DES?
  44. How can I get a copy of the Form 1099-G?
  45. What should I do with my Form 1099-G amount? Do I need to pay the amount shown?
  46. What do I do if I believe my Form 1099-G is not correct?
  47. Can I access my Form 1099-G from prior tax years on UInteract?
  48. Why are Federal benefits (PUA, PEUC, FPUC, LWA) included in my Form 1099-G?
  49. What if my unemployment benefits were applied to a prior overpayment?

Feedback and Knowledge Base