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Help: I forgot my user ID and/or password for login. How do I reset this information?

If you have forgotten your password to your online account and have not been locked out, you can enter your user ID and click "Forgot Password". You will regain access once you answer your security questions. If you are locked out, your account will remain locked for 24 hours. You can call your Regional Claim Center (RCC) to assist you with resetting your password. 

Jefferson City 573-751-9040 
Kansas City 816-889-3101 
St. Louis 314-340-4950 
Springfield 417-895-6851 
Outside Local Calling Area 800-320-2519
You can also email

If you have forgotten your user ID, you will need to contact your Regional Claims Center for assistance.

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